Centennial, Colo. (August 19, 2010)—Jones Cyber Solutions®, Ltd., a leading provider of innovative software products for the communications, entertainment and education industries, announced today that it has partnered with jBilling Software, Ltd. to enhance its premier customer account and order management product, Intelligent Customer Support Systems ™ (ICSS™), with a complete, scalable and easy-to-use billing solution.

The new jBilling tool integrates seamlessly with the other ICSS platform components, offering a full-scale customer management and support system. Customers are able to fully-automate their billing processes by producing invoices, both physically and electronically, for effortless distribution. The tool also allows agents to track payment history, set up alerts and quickly turn over delinquent accounts.

In addition to billing management tools, ICSS also offers the ability to provide a complete view of a customer, including account information, order management, flow-through provisioning and up-sell opportunities. The full suite of ICSS tools allows customers to increase their productivity, improve their bottom line and achieve higher overall customer satisfaction ratings.

“ICSS is changing the way communications providers interface with their customers, taking customer service and support to a whole new level,” said Bryant Bonds, President of Jones Cyber Solutions. “By partnering with with jBilling we are now able to offer our customers robust, flexible and efficient billing tools as part of our suite of service offerings.
Developed through open architecture, the agility of ICSS enables quick integration with a client’s existing or expanding infrastructure. Furthermore, its performance has been fine-tuned in multiple operating environments, proving the long-term value of ICSS.

"We are very happy with Jones Cyber selecting jBilling for its enterprise software solutions,” said Emiliano Conde, President of jBilling, Ltd. “Jones has a strong suite of software that includes CRM and billing, plus solid relationships with a large number of cable companies built over the years by providing different services. We are excited to see jBilling included in this suite of software, extending its reach to new industries."

To learn more about how ICSS can streamline your workflow process and support all your management needs, visit www.jonescyber.com or call 303.784.3600