What is it that you were looking for when you decided you needed a billing system?

We wanted a billing solution that was free of licensing costs, and hopefully open source as well.

Why did you choose jBilling?

jBilling is the only serious open source billing system out there. The product itself was mature, and there was a company behind it providing support and consulting servers.

Tell us about the intergration part of the project.

jBilling's role as a billing backend needed to be integrated to several other systems. We implemented a single integration point that we called the 'provisioning engine'. Making jBilling talk to this integration point was not hard, jBilling has quite a rich web services API. We also needed to integrate with our own payment gateway, which was easily achieved as jBilling plug-in.

Was every feature you needed already part of jBilling?

No, there were a few requirements that were not met by jBilling. We needed some custom development done for us.

How was your experience hiring jBilling for those customizations?

It was great, on time and on budget. We got all done within the estimates provided by jBilling.

What other services did you hire jBilling for?

There was a good deal of configuration work to implement pricing and other requirements using the business rules management system, plus a lot knowledge transfer. We want to have control of our billing system, that was one of the reasons to go open source. But that only works if we learn about jBilling. We had Emiliano Conde several times in our offices.

How would you qualify your overall experience with jBilling?

Highly recommended. It is simple enough for me and my team to manage it, but complex enough to support our plans, pricing and marketing initiatives.