It was in December of 2008 that we learned we had until June of the following year to arrange and execute a migration of our billing framework from an old system which we had partial visibility of and a new system of our choosing. We spent months analyzing and reviewing proprietary systems before deciding that they were either too expensive or too tightly controlled. Several of the offerings we reviewed involved hosting all of our customer data on systems controlled by a 3rd party, fat clients, and handicapped API access. Being a primarily open source shop to begin with, we decided to put open source options on the table.

Of the options we reviewed, only one featured an enterprise core developed in a high-performance language and intended for aggressive integration with external systems. Only one of them was backed by a solid consultancy which promptly returned calls and cheerfully answered our amateur questions. That system was jBilling, but to deploy it with confidence and avoid costly mistakes, we required some guidance and assistance from the primary developers of our billing system. That's exactly what the jBilling team provided us with. They were organized, communicative, and supremely responsive. They helped us to "right-size" our installation for our needs without painting ourselves into a corner that would have hampered our future plans. We couldn't be happier.

We hope our testimonial will serve as witness to those considering a move to an open source billing system, and considering the consulting services offered by the jBilling team. The value we received for our expense is clear to us. We will not hesitate to engage the jBilling team as our needs become more complex. Anyone who has been involved in a billing migration knows that it's complex, high-stakes work. The jBilling team offered clear thinking, quality work, and the confidence that comes with expertise when we most needed it.

One further note: no discount or similar value was tendered in return for this testimonial. This is a voluntary review of the services rendered, offered in the spirit of supporting products and services that are worthwhile and which offer outstanding value.