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“The support we get from jBilling is excellent.”
Ingram Leedy
Elephant Outlook
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Services › Professional Support Services

Professional Support Services

jBilling support is available in three tiers — choose the service level that best meets your needs:


Standard Support
User and operational incidents
Yes
Remote troubleshooting
Yes
Remote upgrade to latest jbilling
Yes
Number of monthly incidents
Unlimited
Support access
Business Hours
Max initial response time
1 business day
Mission Critical Support (add-on to Standard Support)
Emergency response time
30 minutes
Emergency bug fix escalation
Yes
Emergency hot fix build
Yes
Development Support (add-on to Standard Support)
Access to developers for coding questions
Yes
Performance Tuning
Yes
Please contact sales to sign-up for support.