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“I can grow my company with jBilling.”
Wes Penner
Morewave Communication Inc.
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Services
Services › Professional Support Services

Professional Support Services

jBilling support is available in three tiers — choose the service level that best meets your needs:


Standard Support
User and operational incidents
Yes
Remote troubleshooting
Yes
Remote upgrade to latest jbilling
Yes
Number of monthly incidents
Unlimited
Support access
Business Hours
Max initial response time
1 business day
Mission Critical Support (add-on to Standard Support)
Emergency response time
30 minutes
Emergency bug fix escalation
Yes
Emergency hot fix build
Yes
Please contact sales to sign-up for support.