Support
With two levels of support, you can choose the plan that best fits your needs.
Standard Support | |
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User and operational incidents | Yes |
Remote troubleshooting | Yes |
Remote jBilling product upgrades | Yes |
Monthly incident allotment | Unlimited |
Support hours | Business Hours |
Maximum incident response time | 1 Business Day |
Mission-Critical Support (Add on to Standard Support) | |
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Emergency bug fix escalation | 30 Minutes |
Maximum emergency response time | Yes |
Emergency hot fix build | Yes |
Please contact sales for more information.