Support

With two levels of support, you can choose the plan that best fits your needs.

Standard Support
User and operational incidents	Yes
Remote troubleshooting	Yes
Remote jBilling product upgrades	Yes
Monthly incident allotment	Unlimited
Support hours	Business Hours
Maximum incident response time	1 Business Day

Mission-Critical Support (Add on to Standard Support)
Emergency bug fix escalation	30 Minutes
Maximum emergency response time	Yes
Emergency hot fix build	Yes

Please contact sales for more information.