With two levels of support, you can choose the plan that best fits your needs.
|User and operational incidents||Yes|
|Remote jBilling product upgrades||Yes|
|Monthly incident allotment||Unlimited|
|Support hours||Business Hours|
|Maximum incident response time||1 Business Day|
|Mission-Critical Support (Add on to Standard Support)|
|Emergency bug fix escalation||30 Minutes|
|Maximum emergency response time||Yes|
|Emergency hot fix build||Yes|
Please contact sales for more information.